Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Fill out a contact or inquiry form
• Subscribe to our newsletter
• Place an order for products
• Communicate with us via email, phone, or messenger (WhatsApp, Telegram, WeChat, Viber)

Types of data collected: name, email address, phone number, company name, country, and message content.

We do not collect sensitive personal data such as payment card numbers directly — all transactions are handled by certified payment processors.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing — to manage transactions, prepare export documentation, and deliver products
• Communication — to respond to your inquiries and provide customer support within 24 hours
• Marketing — to send updates or promotional materials only with your explicit consent
• Analytics — to analyze website traffic and optimize user experience via Google Analytics
• Legal Compliance — to meet our obligations under applicable laws and regulations

We will never use your data for purposes other than those stated above without your prior consent.

3. Sharing Your Data

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted partners only to the extent strictly necessary:

• Logistics Providers — for shipping, freight forwarding, and delivery coordination
• Payment Processors — to securely handle financial transactions
• IT Service Providers — for website hosting and maintenance (Hostinger)
• Legal Authorities — if required by law or to protect our legitimate rights

All third parties are required to maintain confidentiality and process your data only for the specified purpose.

4. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze traffic. We use CookieYes to manage cookie consent in compliance with GDPR.

Types of cookies we use:

• Necessary cookies — essential for the website to function properly
• Analytics cookies — Google Analytics to understand how visitors use our site
• Functional cookies — to remember your preferences and language settings

You can manage or withdraw your cookie consent at any time by clicking the cookie settings button on our website. You may also disable cookies through your browser settings; however, this may limit certain features of the site.

For more information about Google’s data practices, visit: https://policies.google.com/privacy

5. Data Security

We implement modern technical and organizational security measures, including SSL encryption and secure server infrastructure, to protect your personal data from unauthorized access, alteration, disclosure, or loss.

Access to personal data is restricted to authorized personnel only. We regularly review our security practices to ensure your data remains protected.

However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions — retained for up to 12 months, then permanently deleted
• Order-related data — retained for up to 5 years for legal and accounting compliance
• Newsletter subscriptions — retained until you unsubscribe

You may request deletion of your data at any time by contacting us at the email below.

7. Your Rights (GDPR)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data (“Right to be Forgotten”)
• Right to Restriction — request that we limit how we process your data
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Object — object to processing of your data for marketing purposes
• Right to Withdraw Consent — withdraw consent at any time without affecting prior processing

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

8. International Data Transfers

Our company is based in Ukraine. If you are accessing our website from the European Union, please be aware that your data may be transferred to and processed in Ukraine. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children’s Privacy

Our website and services are intended for business-to-business (B2B) use only. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Omega Sunoil LLC Ukraine

Website: https://sunflowers-oil.com

Email: Info@sunflowers-oil.com

For EU residents — you may also contact your national data protection authority if you are not satisfied with our response.